Below are the detailed instructions on how to process a return or exchange. The policy begins from the date of purchase. Please see whether either of these pertain to you, and if the item(s) are covered by our 90 Return Policy.
The following reasons are covered by our 90 day FULL COVERAGE Return/Exchange Policy. (Rbgdoll is responsible for return postage fees, and replacement fees) We sent the wrong order or item(s), you received any broken items, or the quality of the products you received is poor/defective.
The following reasons are covered by our 90 day LIMITED COVERAGE Return/Exchange Policy. (Customer is responsible for return postage fees, and replacement postage fees. Rbgdoll does not refund any shipping fees.) You chose the wrong size doll(s) or cloth(es).
Return Service Procedure: Please submit a support ticket, and attach clear photos of the items that represent a quality issue. Please follow the instructions that are provided by our customer service team. Returns will be processed within 3 business days of receipt of your item(s). You will receive an email notification once your return is processed. Please note that payment processing is beyond our control and it may take up to 7-10 additional business days for the funds to be credited to your account used during checkout.
Return address (only for receiving return items) Please contact one of our customer service representatives to request return authorization, and the return instructions. Please contact our customer service:[email protected] for the return address
Please follow the instructions below. Items that are being returned should be new, and unworn. They should be kept in its original condition in which you received them in.
CANCELLATION POLICY Once your order has been submitted we will immediately begin production your baby dolls. If you would like to cancel your purchase, please contact us at [email protected]
rbgdoll.com reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page. If you have any inquiries regarding cancellations or any of our other policies please Contact our Customer Service Representatives.