Can I change the destination country of my order?
After your order has been sent out, you may not change your shipping address.
How will I know my order has shipped?
We make your reborn doll after you ordered to make sure every detail.
Then we will ship it. Once it has shipped, we will send you an email.
Sorry for the long wait, but your doll will worth the waiting.
The shipping time is usually about 10-15 business days.
The delivery company is usually FedEx, Yun Express, or DHL, you could track the number when your reborn doll has arrived in your country.
Do you ship internationally?
We happily fulfill international orders! Our production time will be the same and shipping costs vary depending on where the order is going. Depending on your home country a customs tax may be applied in addition to your shipping cost.
- At this time, we do not ship to APO/FPO addresses or college dorms. Shipments to Alaska, Hawaii, or Puerto Rico may exceed normal delivery time.
- Expedited shipping is not offered to P.O. Box shipping addresses.
- We do not offer overnight shipping.
If you have any questions, please feel free to contact us via email:[email protected]
The following reasons are covered by our 90 day FULL COVERAGE Return/Exchange Policy.
(Rbgdoll is responsible for return postage fees, and replacement fees)
We sent the wrong order or item(s), you received any broken items, or the quality of the products you received is poor/defective.
The following reasons are covered by our 90 day LIMITED COVERAGE Return/Exchange Policy.
(Customer is responsible for return postage fees, and replacement postage fees. Rbgdoll does not refund any shipping fees.)
You chose the wrong size doll(s) or cloth(es).
Return Service Procedure:
Please submit a support ticket, and attach clear photos of the items that represent a quality issue.
Please follow the instructions that are provided by our customer service team.
Returns will be processed within 3 business days of receipt of your item(s). You will receive an email notification once your return is processed. Please note that payment processing is beyond our control and it may take up to 7-10 additional business days for the funds to be credited to your account used during checkout.
Return address (only for receiving return items)
Please contact one of our customer service representatives to request return authorization, and the return instructions.
Please contact our customer service:[email protected] for the return address
Please follow the instructions below.
Items that are being returned should be new, and unworn. They should be kept in its original condition in which you received them in.
Once your order has been submitted we will immediately begin production your baby dolls. If you would like to cancel your purchase, please contact us at [email protected]
rbgdoll.com reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page. If you have any inquiries regarding cancellations or any of our other policies please Contact our Customer Service Representatives.